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英语投诉信 教案

教案设计 02-28 英语教案
投诉信
写作模板
Dear ______,
①I am ______(自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about ______.
③The reason for my dissatisfaction is ______(总体介绍). ④In the first place, ______(抱怨的第一个方面). ⑤In addition,  ______(抱怨的第二个方面). ⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果).
⑦I appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by  ______(设定解决事情最后期限).    
⑧Thank you for your consideration and I will be looking forward to your reply.
1. 写作方法
①首段:注意客观、礼貌
a. 自我介绍;
b. 引出投诉内容;
c. 表明目的要求。
② 主体:展开说明投诉原因、具体理由或后果,注意内容充实,符合交际习惯。
a. 详细说明情况,中肯地提出问题;
b. 提出改进建议,表明希望如何解决;
c. 拓展题目内容,尤其要强调问题不解决所带来的后果。
③ 尾段:提出解决方案,不用展开,注意中肯、礼貌原则。
a. 表达强烈愿望,希望上述问题得到迅速、恰当的解决;
b. 有时可就问题的解决限定时间;
c. 对有关人员的努力表示感谢;
d. 希望尽快得到满意答复。
2. 写作流程图
提出抱怨并表示遗憾
 
 
阐述问题发生的经过
 
 
指出问题引起的后果
 
 
提出批评及处理的意见或敦促对方采取措施
 
 
必备佳句
第一部分:提出抱怨并表示遗憾
套语:
(1) 很抱歉打扰您,但我必须郑重提出投诉。
   I am sorry to trouble you but I am afraid that I have to make a serious complaint.
(2) 我很遗憾地告诉你投诉有关……的事由。
   I am sorry to tell you that there should be reasons to complain about …
(3) 我真的很讨厌抱怨,但现在有一件事情确实令人烦心。
   I really hate to complain, but one thing is really disturbing now.
第二部分:说明投诉问题、后果,并提出合理建议。
1. In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.
首先,食物太咸,水没有及时端上来。而且,你们播放的音乐太吵了。在这样的环境下,我很难安静的坐在这里吃饭。
2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it's washed, it fades in colour. Now I can't wear it.
大概一周前我在香港度假的时候,我在你们店里花300港元买了一件绿色衬衫,但是看上去似乎有一些状况。当被洗的时候,它会掉色。现在,我不能穿了。
3. It arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency(缺陷).
它是前天按时到的。但是当我检查时,我发现中间有个洞。我很震惊,因为这个洞和明显,我认为你们不应该忽略这个缺陷。
4. I have dialed your service number for several times but it was always busy.
我多次拨打你们的服务电话,但它总是占线。
5. Now this problem keeps worrying me.
现在这个问题一直在困扰我。
6. To improve the situation, you can take the following measures.
为了改善状况,你们可以采取下面的措施。
7. Can you change a new one for me as soon as possible?
你们可以尽快给我换件新的吗?
8. I insist you change a new one for me or give me a refund(退款).
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